Frequently Asked Questions

Frequently Asked Questions | Little Miss Vintage

What are your hours of operations?

We will monitor emails, SMS and social media 7 days a week. It is best to contact us through these avenues to request information on availability as we do not always have our booking schedules handy if you call.  We will get back to you as soon as possible.

Is there a minimum order?

Here at Little Miss Vintage, we appreciate that sometimes you may just want one or two special items to add to your event – so we have no minimum hire fee.

Is DIY collection available?

Yes. It may be more cost effective to come and collect and return hired items directly to Little Miss Vintage. All collections and returns are via appointment only, and this can be organised at the time of booking. Alternatively, Little Miss Vintage can arrange for the delivery and collection of items; however fees will apply.

What are your Delivery and collection costs?

The delivery and collection fee is determined by a number of factors including Venue Location, delivery hours, items hired and how long it takes to pack and unpack the goods. Please place an order and request a delivery and collection quotation in the shipping section and we will be in contact.

How do I request a quote and arrange a booking?

Take a look through our comprehensive hire catalogue available on our website.Select the item you are interested in, enter your requirements needed, press the book now button and follow your cart options. Should you need further assistance please email us at [email protected]Please note once you have received your invoice-a 50% deposit is required to secure your booking.

How long is the hire period?

The prices shown on our website are based on 24 hours unless other arrangements have been made and agreed as confirmed. Extended 4 day hire terms are available on most items and agreement must be confirmed. Overdue returns without prior arrangement may incur an additional cost.

Do you offer set up, pack down and styling? 

Yes we do! If this is something you are after, please make a note of it on your Order and we will be sure to contact you and/or add this to your quote that we send through.

Do you have a warehouse?

No. Little Miss Vintage is run from a property in Meadow Springs, Mandurah. Booking of our items can also be organised via email. In this case, we are happy to provide you with any extra details you may need; such as photos and measurements, if required. For all enquiries relating to our products please contact us.

What is your cancellation policy?

If you wish to cancel your entire order unfortunately you will forfeit your initial deposit. Please contact us to discuss your situation.

Do you require a deposit to secure booking?
Yes, we require 50% deposit. Your booking is not confirmed until this deposit is received.

What happens if something breaks or is lost?

It happens, we understand. Firstly we will try to fix it ourselves. If the items is beyond repair or lost, we do charge a replacement fee at 4 times the rental rate. You will be invoiced following inspection of the broken/missing item.

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